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Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

  1. A FULL deposit is a standard with us to acknowledge the acceptance of a quote, and orders are done exactly to the finalized agreed quote!

No orders will be done without the secured deposit paid and cleared.

Any variations or alterations will be credited or rectified only after the balance is paid of the original invoice!

  • 4.   Delivery costs are for the client’s account although the most reliable and cheapest means are always sourced!
  • We try to deliver within 48 hours! (Branded items 5-7 working days from signed approval of artwork)
  • 5.   Delivery periods and stock availability may vary occasionally due to unforeseen factors, as may prices from time of quote.
  • 6.   Delivery is strictly C.O.D. as we carry the cost on the balance of your invoice.
  • 7.    A 20% handling fee will be charged on paid orders cancelled.
  • 8.   Accepted methods of payment are cash/ E.F.T/ mobile card facility available (Pocket Pos)
  • We bank with NEDBANK
  • 9. Discount NOT applicable on specials.
  • 10. Artwork and requests for artwork/samples to be supplied by us will be for the client’s account.
  1. 11. Wrongly printed/embroidered items are neither returnable nor refundable once samples are approved.
  • 12. Sizing on all clothing is standard and must be double checked before manufacturing
  • (3-4 weeks) Lead time on ALL linen items.
  • We regret that we cannot be responsible for staff loss/gain or weight loss/gain of the client company.

           A new invoice /order will then be issued.

  • 13.Colour variation might occur and cannot be rectified/returned as products are dyed in various lots by the various manufacturers.
  • 14.Samples requested on standard items will be charged.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.


Disclaimer: Simplethnic t/a The Dumb Butler can not guarantee nor be held liable for any items ordered, nor can we supply a warranty on items purchased once it has left our premises due to consumer/ courier handling or mistreatment.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at for questions related to refunds and returns.